Service standards

Service standards are established for service delivery so that individuals know what to expect and the CNSC’s performance can be measured and reported.

Service standards for specific application types are provided below.

High-volume regulatory authorizations for the CNSC

Timely service standards for high-volume regulatory authorizations clarify expectations and increase predictability in the federal regulatory system. They benefit the many Canadians, particularly businesses, who must seek permission from the federal government to either conduct a regulated activity or be exempt from it.

Definitions and additional information:

  • Annual service performance is measured over the course of the fiscal year (April 1–March 31).
  • TBD indicates that performance data is to be determined after the end of the fiscal year (March 31).
  • Service standard calculation: If the CNSC requires the applicant to provide further information, the time taken by the applicant to comply with the requirement is not included in the time calculation of the service standard.
Category Service standard Target Actual performance 2019–20 Actual performance 2020–21 Actual performance 2021–22
Licence application for nuclear substances and radiation devices Conduct a technical assessment and issue a licensing decision within 80 business days of receipt of an application deemed complete by the CNSC At least 80% of the time 97% 99%
Licence application for Class II nuclear facilities and prescribed equipment Conduct a technical assessment and issue a licensing decision within 80 business days of receipt of an application deemed complete by the CNSC At least 80% of the time 90% 86%
Exposure device operator (EDO) Screen application and notify if application is not complete, within 10 business days At least 90% of the time 93% 95%
Import or export licence Process application and acknowledge receipt within 2 business days At least 95% of the time 92% 95%
Make application decision within 30 business days of receipt of an application deemed complete by the CNSC At least 80% of the time 85% 87%

Fixed fees

In accordance with the CNSC’s Remission Policy, performance standards for the CNSC fixed fees that meet the application criteria outlined under the Service Fees Act are monitored and tracked for each fee payer on an individual basis. The CNSC must automatically remit, per the remission policy, a portion of the fee to the fee payers where service standards have not been met.

Category Service standard Target Actual performance 2019–20 Actual performance 2020–21 Actual performance 2021–22
Transport licence Issue a licensing decision within 20 business days of receipt of an application, deemed complete by the CNSC, for which a transportation security plan is not required or an approved transportation security plan is already in place and is applicable for the licence requested At least 80% of the time 88% 90%
Issue a licensing decision within 45 business days of receipt of an application, deemed complete by the CNSC, for which a new transportation security plan is submitted At least 80% of the time Performance reporting to commence in 2021–22 Performance reporting to commence in 2021–22
Transport package certificate Issue a certification decision within 365 days of receipt of an application, deemed complete (fees and technical information) by the CNSC, for a new certificate not requiring structural finite element analysis At least 80% of the time Performance reporting to commence in 2021–22 Performance reporting to commence in 2021–22
Issue a certification decision within 550 days of receipt of an application, deemed complete (fees and technical information) by the CNSC, for a new certificate requiring structural finite element analysis At least 80% of the time Performance reporting to commence in 2021–22 Performance reporting to commence in 2021–22
Issue a certification decision within 180 days of receipt of an application, deemed complete (fees and technical information) by the CNSC, for prescribed equipment of similar design (amendment) At least 80% of the time Performance reporting to commence in 2021–22 Performance reporting to commence in 2021–22
Issue a certification decision within 90 days of receipt of an application, deemed complete (fees and technical information) by the CNSC, for prescribed equipment of identical design (renewal) At least 80% of the time Performance reporting to commence in 2021–22 Performance reporting to commence in 2021–22
Radiation device and Class II prescribed equipment certificate Issue a certification decision within 365 days of receipt of an application, deemed complete (fees and technical information) by the CNSC, for a new certificate At least 80% of the time Performance reporting to commence in 2021–22 Performance reporting to commence in 2021–22
Issue a certification decision within 180 days of receipt of an application, deemed complete (fees and technical information) by the CNSC, for prescribed equipment of similar design (amendment) At least 80% of the time Performance reporting to commence in 2021–22 Performance reporting to commence in 2021–22
Issue a certification decision within 90 days of receipt of an application, deemed complete (fees and technical information) by the CNSC, for prescribed equipment of identical design (renewal) At least 80% of the time Performance reporting to commence in 2021–22 Performance reporting to commence in 2021–22
Exposure device operator (EDO) Issue a certification decision within 60 days of receipt of an application, deemed complete (fees and technical information) by the CNSC, for initial certification as an EDO At least 80% of the time 98% 98%

Participant Funding Program

The CNSC has developed Participant Funding Program (PFP) service standards to publicly state when funding applicants can reasonably expect to receive notifications, decisions or payment. These external service standards for the PFP are published to demonstrate the CNSC's commitment to transparent management, accountability for results and citizen-focused service delivery.

Category Service standard Target Actual performance 2019–20 Actual performance 2020–21 Actual performance 2021–22
Participant Funding Program (PFP) You will receive notification from the PFP Administrator within 1 business day of receipt of your application 90% 100% 97%
You will be informed of the outcome of the funding decision within 45 business days of the application closing date or, if there is no closing date, following receipt of your application 100% 64%* 84%**
Payment shall be made within 30 days of receipt of a valid final financial report (FFR) 100% Performance reporting to commence in 2020–21 96%***
  • * This year saw an unprecedented amount of funding being requested from the CNSC’s Participant Funding Program. Due to the complexity of the applications, the high amount of funding requested, and the capacity constraints of CNSC staff, a longer period was required to review some applications, resulting in delays beyond the 45-day business standard.
  • ** This year saw an unprecedented amount of funding being requested from the CNSC’s Participant Funding Program. Due to the complexity of the applications and the high amount of funding requested, a longer period was required to review some applications, resulting in delays beyond the 45-day business standard.
  • ***Due to an issue in the financial system regarding recipient banking information, the CNSC was unable to fully meet its service standard in 2020–21. This issue was rectified in Q4.

Service feedback

To provide feedback on service standards, please contact the CNSC.

Applying for a CNSC licence or certificate

Licensing

Certification

For additional information on licensing and certification requirements contact the CNSC.

Related links

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette.

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